Customer Service Charter

• In everything that I do, I will be courteous, professional, honest and trustworthy.
• I will provide all services efficiently and in accordance with relevant legislation and industry codes of best practice.
• If I undertake to do something, I will do it in accordance with the stated timescale.
• When available to do so, I will always answer telephone calls.
• In addition to this, I will return telephone messages as quickly as possible and at the latest by the same time on the following working day.
• I will respond to letters and emails as quickly as possible and at the latest within 2 working days.
• I will attend appointments and meetings promptly as arranged.
• Moreover, I will always endeavor to under promise and over deliver on every customer interaction.