Customer Service Charter
- I will be courteous, professional, honest and trustworthy in everything that I do.
- I will provide all services efficiently and in accordance with relevant legislation and industry codes of best practice.
- If I undertake to do something, I will do it in accordance with the stated timescale.
- I will always answer telephone calls, when available to do so.
- I will return telephone messages as quickly as possible and at the latest by the same time on the following working day.
- I will respond to letters and emails as quickly as possible and at the latest within 2 working days.
- I will attend appointments and meetings promptly as arranged.
- I will always endeavor to under promise and over deliver on every customer interaction.