Customer Service Charter

  • I will be courteous, professional, honest and trustworthy in everything that I do.
  • I will provide all services efficiently and in accordance with relevant legislation and industry codes of best practice.
  • If I undertake to do something, I will do it in accordance with the stated timescale.
  • I will always answer telephone calls, when available to do so.
  • I will return telephone messages as quickly as possible and at the latest by the same time on the following working day.
  • I will respond to letters and emails as quickly as possible and at the latest within 2 working days.
  • I will attend appointments and meetings promptly as arranged.
  • I will always endeavor to under promise and over deliver on every customer interaction.

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William Hennigan Kerry Auctioneer

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